Newsletter November 2020

Hello and welcome to the November edition of our Newsletter. The end of the year is fast approaching and what a year it has been. We’ve had some really exciting updates, including major development in our software Clobba RT is LIVE FOR TEAMS! Read more below. To feature in our next newsletter please get in touch, we love to collaborate and want to hear from you. 

Dates for the diary

30th Nov-4th Dec AMAZON RE:INVENT – online event. Are you attending? Get in touch and let us know!

KIGALI is coming…

The Kigali suite of software has been built on AWS technologies and is delivered as a serverless solution from Amazon Marketplace. UC and the latest contact centre technologies have revolutionized working practices around the world bringing new ways of communicating, collaborating and increasing customer service levels.

To make a success of this new way of working organizations need robust and adaptable reporting and
management tools. Keep an eye on our social media for updates coming very soon!

New Partner Announcement

Code Software has partnered with Avoira. 

Avoira has an unrivalled breadth of portfolio and is a long-established, renowned, and trusted specialist provider from the communications industry – supplying fluent technology solutions to UK businesses. Their expertise spans consultancy, sales, installation, and maintenance services across the communication spectrum: from unified communication and collaboration systems and hardware, CX solutions and cloud services, to Wi-Fi networks, IT services, two-way radio systems and security. 

Want to partner with Code? Click here

Clobba feature updates Live stats for Microsoft Teams

If you are using Microsoft Teams including Call Queues and Auto Attendants Clobba RT now supports live presence reporting and call stats!             

What does this include?

  • Active calls monitor
  • Agents logged on monitor
  • Available agents monitor
  • Presence status displayed in a dashboard to which filters can be applied

Queues filtering on dashboard

We now have Queues filtering available on relevant monitors for Microsoft Teams presence. 

clobba RT dashboard
Real time dashboard for Clobba RT
queues filtering dashboard
Queues filtering dashboard