Case study – SSAFA
January 31, 2022
Nick Gatt, Director of IT at SSAFA explains a little about his journey with Clobba and how it’s helping this important Armed Forces charity. Our customer“Up until now, the foray into Teams telephony and queues
Category: Microsoft Teams
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Microsoft Teams Queues and Auto Attendant: Real-time and Historical Wallboards and Reporting with Clobba
July 19, 2021
With the widespread deployment of Teams as a complete voice solution many organizations are using the Queue and Auto Attendant features. As native features of Teams they offer a solution to call routing and handling
The rise of hybrid working
June 30, 2021
The rise of hybrid working Covid has altered many things for us at work and in our personal life. Homeworking has become the norm and more companies are establishing new ways to adhere to this.
Local Government – Maintaining Customer Service, Effectiveness and Efficiency
January 28, 2021
Whilst 2020 was very much an unprecedented year, 2021 is pretty much precedented and the ‘new normal’ is not feeling so new anymore. Rewind 10 months or so and the challenge that faced almost every
Callbacks
August 3, 2020
We’ve added a small feature to Clobba so that it now has separate filters on all relevant monitors for Response Groups (Auto Attendants) and Queues for Microsoft Teams.
Do we use new Collaboration for the way it was intended?
July 24, 2020
When Microsoft changed their focus for their main communication platform to Teams, a big shift in the way we approached UC platforms happened. In recent years, it was not unusual to use a communication platform
Working from home is so 1990s
July 23, 2020
15 years ago, Microsoft shook the roof at Enterprise Connect with the announcement of Office Communications Server and the concept of “unified communications”. I was fortunate to be a part of the start of this
Adapting to the use of UC&C
April 21, 2020
Written by Jacob Elliott (Partner Account Manager) (These questions are here to make you think, however if you want to send in your responses, we’d love to hear from you) Ever been in an email
Microsoft Teams Queues and Auto Attendant Reporting with Clobba
April 21, 2020
With the widespread deployment of Teams as a complete voice solution many organizations are using the Queue and Auto Attendant features. As native features of Teams they offer a basic solution to call routing and
Monitoring Remote Workers on Microsoft Teams for Business
March 24, 2020
From my personal experience, I can say that the pandemic has truly changed what working from home looks like in 2023. On top of this, from a business perspective, hybrid and multi-locational teams management has
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