Code Software’s portfolio of reporting, analytic and recording solutions are used by organisations around the world to ensure that their investment in UC is delivering the expected business benefits. We operate through a global network of partners to deliver solutions from our cloud, on-premises or via hosted UC partners. They drive user adoption, ensure call quality, reduce costs, increase productivity and ensure the highest level of service delivery.
Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.
On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.
Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?
Monitoring usage and associated costs enable’s tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.
Recording and playback of calls allow management and users to ensure that calls are being dealt with correctly and highlight areas for development.
With the storage of recorded calls comes the simple ability to resolve any customer queries or disputes that may arise.
In many cases, it is a legal requirement to record calls where a financial transaction has taken place.
A flexible and user driven solution to meet organisational and individuals unique requirements.