This simple, out-of-the-box wallboard and trend reporting for users of Microsoft Teams and SfB puts you in complete control. Clobba RT’s live call wallboards, historical dashboards, and supporting reports let you view and monitor agents, queues and auto-attendants in real time. Customizable to show you the relevant stats you require for the highest levels of customer service.
Manage queues, improve response times, and maximize productivity
Clobba and its modules tell you just about everything you need to know about Microsoft Teams, from headset usage to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that manage and monitor multiple elements of your Microsoft Teams environment.
Clobba RT is part of a suite of tools that can be utilised for a wide range of businesses and establishments. Specifically built for organisations using Microsft Teams Call Queues and Auto-Attendants, Clobba RT can provide valuable data from which informed decisions can be made on resource allocation.
If your business or enterprise depends on Microsoft Teams as a platform, Clobba RT can provide you with a wealth of information that is invaluable to anyone managing a team. With so many companies moving to a “Work From Home” model, business continuity can be brought into question. The use of Queues and Auto-Attendants can assist with call handling and routing and utilizing Clobba RT alongside them you have all you need to observe and analyse important metrics that can make the difference in your business’s efficiency.
Clobba RT is designed to be used for those that need visibility of Call Queues, Auto-Attendants and agent productivity. This is vital information to drive the highest levels of customer satisfaction through low call handling times.
Clobba RT is a part of the Clobba suite of tools that provides the mentioned insights to you. Clobba provides you with the core reporting and analytics. Clobba RT is a additional module to Clobba that allows visibility of Call Queues, Auto-Attendants and agents both in realtime and historical trends.
Clobba RT can provide you with a wide range of data and information so that you can analyse how your efficiently you are handling calls:
If you would like a demonstration or a trial on how Clobba and Clobba RT can be utilised for your business, get in touch with us today and fill out our Demo or Trial form.
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