Newsletter June 2020

Hello and welcome to the June edition of our Newsletter. Just like the month of June this Newsletter is short and sweet with a variety of bitesize updates on us, the industry and our software. We hope you’ve enjoyed reading them every month and found we’ve included articles that are informative and intriguing. We are always on the look out for future articles and collaborations so please get in contact if you would like to be featured next month!

New Partner Announcement

Code Software has partnered with Conversant. 

Conversant Technology has signed an OEM agreement with Code Software adding the Clobba Suite of products onto the Conversant Technology, Voice for MS Teams Platform. Conversant Technology has seen an explosion in active users over the past year. As more users work remotely and distant working becomes the new normal, Conversant have seen a significant increase in the need for users and managers to understand and gain intelligence on what is happening across their Microsoft Teams environment, commented Patrick Copping, MD at Conversant Technology. Conversant will integrate Clobba into our existing platform, providing a complete package available direct or through our partner network. The Clobba suite will complement our existing services including Direct Routing for Microsoft Teams, Compliant Call recording, Contact Centre, Business Intelligence and AI services.

Want to partner with Code? Click here

Clobba Feature Updates 

Microsoft Room System Usage 

As some companies start returning to the office in the coming month (either on a full or part time basis) the use of Microsoft Room Systems will be on the increase. The latest feature added to Clobba allows for visibility of usage of room systems to ensure the return on investment and sight of general adoption trends. Daily usage stats can be seen and filters applied on date ranges and specific room systems.

room system reporting
Room system monitor

Advanced Reporting and Analytics for Microsoft Teams with Code Software – Recording and Resources 

On the 17th June Mark Armstrong (Director) and Steven Bruno (Director of Business Development) gave an overview of Clobba with Microsoft Collabcast. The session covered Clobba and how our software benefits companies who have moved to virtual working and need insights into productivity. This included Clobba, Clobba VR (Voice Recorder) and ClobbaMT (Microsoft Teams). If you want to see the presentation please see the link here

Commsverse online is coming: 6th – 9th July

Over the last month we have been working on getting our presentations and exhibitor page ready. As silver sponsors we have put together three separate speaker sessions to discuss Clobba and the different elements it has to offer. 

1. CLOBBA – ADVANCED, CONFIGURABLE REPORTING & ANALYTICS FOR TEAMS with Mark Armstrong 

 With the worldwide growth in the remote workforce being facilitated by Teams organisations are facing new challenges around the management of their Teams users and environments. Advanced reporting and analytics are no longer a “nice to have” or “coming soon” requirement, businesses need to be remote and be productive and Clobba delivers the business insights to facilitate this. Join live as we demonstrate Clobba, the reporting and analytic solution from Code Software used by organisations around the world to drive user adoption, realise productivity gains, track call quality, reduce costs and improve efficiencies. 

2. DEVICE MANAGEMENT, AUTO ATTENDANT & QUEUES REPORTING with Kieran Mullins 

 In this session you can learn how companies can keep a handle on how their auto attendants are performing in Teams and also look at how to ensure your call queues are effective and overflow procedures are working as you want them to. See how Code Software’s Clobba suite of reporting and analytics solutions can give you an insight into all your UC usage and track calls from start to finish. The session will also cover how companies are using Clobba Device Manager (ClobbaDM) to manage all of their headsets and room speakers to ensure they are delivering the usability and quality to the agent/user, and to keep all their devices on the latest firmware. 

3. CLOBBAVR & CLOBBARM – VOICE RECORDING & DID RANGE MANAGEMENT with Jacob Elliott 

 Do you want to make managing Teams easy? This session will cover off a couple of tools to make the management of Teams easier. 

  • Voice recording doesn’t have to be complex. Easy to use and cost effective recording can sometimes be all you need. 
  • Our DDI Range Manager will help transform the way you manage DDI ranges across the organisation. Take away that need for trying to manage your ranges on spreadsheets. 
  • A quick look view of our reporting and analytic solutions Making the use of Teams easier for you as a business and user sound good? If so, I look forward to seeing you there.

See Commsverse site here

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