Various UC platforms all requiring advanced reporting, analytics and management tools

Clobba for Microsoft Teams


Microsoft Teams and Skype for Business
If you’re not getting the business insights that help you work smarter, you’ll never operate at peak effectiveness.
Microsoft Teams and Skype for Business are brilliant platforms for running a team of remote workers or an organization that’s geographically distributed. But they lack the advanced analytical tools that help you keep track of even the most straightforward Teams or SfB environments. Without those tools, you’re potentially working in the dark.
Clobba helps you fix sub-optimal performance
Clobba is a suite of tools developed specially for UC-enabled businesses. They add an entirely new layer of clarity to Microsoft Teams and Skype for Business. They monitor, report, analyze and manage multiple elements of a Teams or SfB environment. Clobba gives you the insights that help you work together more productively as a team and operate more effectively as a business.
Cisco
Are you getting the efficiencies from Cisco Unified Communications and Cisco Jabber that you hoped for?
If you lack the tools to measure UC performance, you’ll never know whether team productivity is up or down.
Cisco Unified Communications and Cisco Jabber are superb platforms for supporting a team of remote workers or managing a geographically distributed organization. But neither platform has the ability to keep track of individual or collective performance. You cannot tell if your team is working productively or if customers are getting the service levels they deserve.
Clobba helps you raise your UC game
Clobba is a suite of tools specially developed for businesses that want to make their Unified Communications environment more productive. Four of them – Clobba, Clobba RT (for Jabber only), Clobba DM, and Clobba RM – bring clarity and understanding to Cisco’s UC platforms, Cisco Unified Communications (CUCM) and Cisco Jabber. Clobba and its modules let you monitor, report, and analyze your team’s performance across a wide range of UC&C activities. It provides the data, the insights, and the clarity to help you improve productivity, call quality, and customer service.
Superb monitoring tool for Cisco UC platform
- Identifies call-quality issues and raises service levels
- Maximizes productivity of users and maintains business continuity
- Increases user adoption and guarantees ROI in Cisco UC
- Visibility of call costs highlights fraud and reduces costs
- Improves capacity planning and management (SIP trunks, DIDs and devices), and improves efficiencies in your UC environment


Clobba


Kigali Number Manager

Kigali Connect

Kigali Analytics
Amazon Connect and Amazon Chime
Is your Amazon Connect or Chime UC operation as productive as it should be?
If you’re not able to monitor or measure your performance, you’ll find it hard to make the improvements your customers deserve.
Amazon Connect and Amazon Chime are superb enablers of business in a digitally connected world. They do, however, lack the vital analytical tools that help you maximize their potential, which makes it hard for you to know whether service levels are improving or declining.
Kigali helps you work smarter
Available from AWS Marketplace, Kigali is a suite of three tools, delivered in a single application, that multiply the effectiveness of Amazon Connect and Amazon Chime. All three have been developed specially for organizations that use Connect or Chime.
- Kigali Connect Increase Amazon Connect agent productivity and highlight call handling issues with real-time and historical wallboards and reporting
- Kigali Analytics Take ownership of Amazon Chime call costs and productivity with the intuitive dashboards and reports
- Kigali Number Manager Reduce the risk associated with local management of DID numbers and ranges with a single-pane-of-glass view across multiple locations
Kigali helps you do more with Amazon Connect and Chime
- Realise productivity gains
- Improve resource planning
- Retain business continuity
- Manage and reduce call costs
- Increase service levels
Request a Kigali demo
See how Kigali delivers critical insights into your Amazon Connect and Chime platforms for yourself.
Trading Solutions
Is your trading platform less productive than it should be?
If you can’t measure your operational performance, you lack the data or the insights to change things for the better.
The trading solutions developed by IPC, Etrali and Speakerbus do a great job for their users. They do, however, lack the vital analytical tools that tell you how efficiently the platforms are performing and highlight the areas that need attention. Without those tools, you’re relying on guesswork.
Clobba helps you improve customer service and boost efficiencies
Clobba is a suite of tools developed for UC-enabled businesses. These easy-to-use tools for monitoring, reporting, managing and analyzing performance help multiply the effectiveness of their overall voice environments. They give forward-thinking businesses the insights that help them serve their customers far more effectively.