Newsletter September 2020

Hello and welcome to the September edition of our Newsletter. The biggest news this month is Clobba V4.0 is now live! Along with this we have welcomed new partners, included more software updates and ClobbaDM now supports EPOS devices. We love to collaborate with our customers and partners so if you are interested please contact us to appear in next month’s edition. We look forward to hearing from you.

Clobba DM now supports EPOS devices 

Under the new partnership, Code will incorporate EPOS’ device details into its advanced Device Management software, ClobbaDM to support users in managing their resources better and speeding up the tasks of updating firmware and device settings, all while reducing the risk of human errors. Being part of the Clobba suite of software including analytics, reporting, recording, billing and general management tools, ClobbaDM allows for usage and quality reporting, as well as inventory and device management that allow IT managers to gain valuable insights into device allocation across an entire range of EPOS devices.

Read more on our partnership here

New Partner Announcement

Code has partnered with Six Degrees. 

UK-based secure cloud provider Six Degrees has chosen to partner with
Code Software, adding its Clobba service to the company’s Microsoft Teams-based unified communications (UC) and collaboration managed services. Clobba provides reporting, analytics, monitoring and management of UC environments, and enhances Six Degrees’ UC and collaboration managed services by offering unparalleled access to clear, concise information that enables organisations to achieve data compliance whilst enhancing customer experience and employee engagement. 

The world of work has changed significantly in 2020, and there is a greater need for organisations to maximise their investment in agile workspace technologies that enable people to work from anyplace, anytime, and ensure that the technology supporting this is embedded and working effectively.

Clobba’s analytics and reporting, when integrated with Six Degrees’ Microsoft Teams-based UC and collaboration managed services, provides insights on customer service timelines, call quality and performance, and data usage and storage across customers’ environments.

Want to partner with Code? Click here

Code has been awarded a place on the G-Cloud 12 framework in the Cloud software category

Code is now available on the digital marketplace with G-Cloud 12 framework.
We are able to sell our services from the 28th of September.

See more here

Clobba V4.0 is now live. 

Clobba Version 4 is now live, see some of the features below.  

Support for Microsoft Teams:  Clobba uses the Call Detail Graph API for Teams along with web hook technology to import the CDRs into its SQL database. This ensures that there are no performance issues as are being seen with larger organizations attempting to use native Teams reporting (Admin portal and CQD). 

Auto Attendant & Queues dashboard and reports: The overview presents total calls, answered calls, missed calls, answered %, average call duration and average queue time. Details on each agent within the queue are displayed listing Call volume, Total Duration, Average Duration and Average Ring Time. 

Trend Analytics – inclusion of multiple data sources:  Organizations using UC platforms from multiple vendors use Clobba as a single, centralized reporting tool to monitor activity across multiple platforms. For example, an organization that is migrating to Teams from Skype for Business or Cisco can see in a single view the volumes of traffic over a defined date range across all UC platforms.

Feature update Clobba VR 

Security policies, recorded call page & delete function

Many organizations using Teams have a basic requirement for recording calls to be used for monitoring, training and dispute resolution, especially relevant for those with a large number of remote workers. Clobba VR is the cost effective solution for these basic voice recording requirements. The Code dev team has been busy adding features to Clobba VR which have now been released to general availability: 3 levels of user security policies: User (Access to only their recordings), Manager (Access to their team’s recordings) and Admin (Access to all recordings). The user profile is taken from the credentials specified in Azure AD and allocated when a user logs on with SSO.