Need to manage your Call Queues and Auto Attendants outside of the Teams admin portal?
Allows full configuration of Microsoft Teams Call Queues and Auto Attendants without the requirement of a Teams administrator role
Save time and reduce risk by automating number management and provisioning
Improved efficiencies for any organisation using Teams Call Queues and Auto-Attendants
Increases efficiencies, taking away the requirement for Auto Attendant and Call Queue configuration tasks being performed only by employees with a Teams Administrator role means that changes can be made quicker addressing call handling issues when they arise.
Free-up IT Resources with less tickets being raised on IT support personnel they have more time to focus on their core functions.
Improves customer satisfaction by optimising AA and CQ performance ensuring a reduction in call handling times and missed calls resulting in an increase in customer satisfaction.
Key Features
- Comprehensive user defined Security Policies removes the necessity to contact and use employees with a Teams administrator role to make configuration changes to CQs and AAs. An unlimited number of access policies can be defined restricting configuration options at organisation unit levels down to selecting specific CQs and AAs
- Like for like CQ And AA configuration options with the Teams Admin Portal. All available configuration options in the Teams Admin portal are replicated in Clobba QM for both Auto Attendants and Call Queues. No compromise is required at the config level. The result is call handling times are reduced and customer satisfaction levels increase
- Supports role based access and Single Sign On (SSO). The relevant security policy is applied to employees when logging on to Clobba. Meaning team leaders or managers have the ability to make resources changes and call handling options at a local level. This frees up IT Admin for other tasks
- View queue and AA performance. The simple table on the landing page gives summary performance statistics or more comprehensive CQ, AA and Agent performance can be seen using Clobba and Clobba RT
Edit Queue Dashboard
Clobba QM is part of the Clobba suite of tools providing insights into Microsoft Teams
Clobba and its modules tell you just about everything you need to know about Microsoft Teams, from headset usage to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that broaden its scope.
Click any logo to find out more about each module
