Microsoft Teams calling for Front Line Workers
Microsoft announced last week a raft of new features for retail workers, one of which enables businesses to connect a calling plan to a Front Line Worker license, F1 or F3. Microsoft have been gathering
Microsoft announced last week a raft of new features for retail workers, one of which enables businesses to connect a calling plan to a Front Line Worker license, F1 or F3. Microsoft have been gathering
Step 1: Assess Your Contact Center Needs Define Agent Roles: Clearly outline the roles of each team member, designating agents, supervisors, and administrators. Call Handling Features: Identify essential features such as call transfer, hold, and
The excitement is palpable as Microsoft 365 Copilot went General Availability on November 1st, 2023. The good news is that if your business already uses Microsoft 365 E3 or E5 licenses, you’ll be one step away from
Code Software, the developer of Clobba, a leading Microsoft Teams and O365 analytics and management tool, appoints Brandon Hagood as Vice President of Sales, Americas. With over 20 years of experience in the telecom, UCaaS,
Click here to register for 1000 GMT webinar Click here to register for the 1600 GMT webinar See first-hand how Clobba License Adoption can give your business a simple, clear and completely customisable view on
By Adrian Sturdy, Product Director When doing research for our Licensing Adoption module, I spoke with many clients to understand their challenges in day-to-day business related activities . The aim of doing this was to
After a hugely successful 2023 Commsverse event, we thought we’d do something a little different from us as a wrap-up of the event. Rather than one view of the event, we’ve collated three takes from
by Adrian Sturdy, Product Director. I think most people would agree that, given the current economic pressures, a 10% increase in supplier chain costs or wages would be a major strain on finances. Here in
By Adrian Sturdy, Product Director. Microsoft have been integrating voice into their communications platforms since the advent of Live Communications Server in 2003. Remembering my previous job at the time, the voice integration license from
By Adrian Sturdy, Product Director Back in August 2021, Microsoft announced their first price increase for O365 and M365 in over 10 years, that took effect on the 1st March 2022. Whilst this was the
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