Improve training, boost customer satisfaction, and resolve disputes with our call recording software for Teams
Save time and reduce risk by automating number management and provisioning
“A good choice. The dashboard is particularly useful for getting a quick look at both quality and volume metrics, and can be filtered to focus on specific sites or on the global deployment.”
A complete call recording solution, built for Microsoft Teams
Built for Microsoft Teams, Voice Recorder delivers cost-effective call-recording features. It’s typically used for training, monitoring or dispute resolution, ensuring the highest levels of customer service levels (Especially when used alongside other productivity tools available in the Clobba suite.). Installed on your Microsoft Teams tenant servers means you retain full rights of ownership with the recorded calls remaining in your environment. Recorded users must have a Microsoft Teams Phone System licence allowing for the recording of inbound, outbound, internal, federated and conference calls.
Clobba VR offers a recording solution that enables a range of functionality that is otherwise unavailable in Microsoft Teams. From monitoring the quality of your calls to resolving disputes and protecting your employees from abuse, our secure and compliant call recording solution is ready to support your organisation.
Key Features
- Play back calls or download for review or sharing
- PCI Compliance: Pause and resume recording when taking financial transactions
- ‘Silent monitoring’ of active calls for team leaders
- Know which employees need extra training
- Easier to resolve disputes and protect employees from abuse
- Intuitive browser-based interface with easy search and identification of calls
- User-defined retention and storage of recorded calls
- You specify the retention period of recorded calls avoiding unnecessary and costly storage
Clobba VR
Improve customer service and protect agents with Clobba Call Recorder’s Call Barging feature
Clobba VR’s‘Call Barging’unmissable feature enables team leaders and managers to listen in to live calls and speak with both the agent and the caller. This much requested feature enables you to take an active role in a call ensuring both the highest levels of customer satisfaction and best practices are being adopted for agent training.
Customer issues can be addressed as they arise and the less experienced agents can be assured of support from more senior members of the team. Issues are assessed and resolved in real-time and, when required, the conversations can be steered back on track resulting in an increase in happy customers and a more skilled and competent workforce.
Used alongside other productivity tools in the Clobba suite, such as call analytics, you can be assured customer issues are resolved in a timely manner and agents are skilled and trained quickly and efficiently.
Clobba VR
Clobba VR is part of the Clobba suite of tools providing insights into Microsoft Teams
Clobba and its modules tell you just about everything you need to know about Microsoft Teams, from headset usage to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that broaden its scope.
Clobba VR, our voice-recording solution, can function as a standalone application.
Click any logo to find out more about each module
