Wallboards and advanced reporting for Amazon Connect

A suite of tools developed to help you run a more efficient and profitable operation

“Code customer support is the best I’ve ever encountered: instant and highly skilled.”
Rory Donnelly
Chief Information Officer, Nissan Ireland

Users of Amazon Connect deserve analytical tools purpose-built for these unique environments

Kigali is a cloud-based solution that uses the power and flexibility offered by AWS cloud. It has been developed as a fully serverless solution to offer scalability, security, ease of maintenance, and reduced costs. Kigali takes advantage of a range AWS technologies and services including: Lambda, Aurora DB, Amazon Linux (AL2), API Gateway, Event Bridge, Cognito and Secrets Manager.


Wallboards and reporting for Amazon Connect

Run your Amazon Connect contact center at maximum effectiveness

This is the tool that keeps your finger on the pulse of call-center activity. Kigali Connect’s fully customisable live and historical wallboards show a fast-changing situation as it happens.

Keep queue times down to the levels needed to meet your KPIs and to maintain superb customer service.

View and monitor the performance of individual agents or teams to see where intervention or additional resources are needed. With Kigali Connect you can be even more brilliant at what you do.

Key Features

Shorten queues, speed up response times, and maximize productivity