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Three solutions to help you work smarter with Amazon Connect and Amazon Chime

USERS OF AMAZON CONNECT AND CHIME DESERVE ANALYTICAL TOOLS PURPOSE-BUILT FOR THESE UNIQUE ENVIRONMENTS.

That’s what you get with Kigali – a suite of three tools developed to help you run a more efficient and profitable operation.

Kigali is a cloud-based solution that uses the power and flexibility offered by AWS cloud. It has been developed as a fully serverless solution to offer scalability, security, ease of maintenance, and reduced costs. Kigali takes advantage of a range AWS technologies and services including: Lambda, Aurora DB,  Amazon Linux (AL2), API Gateway, Event Bridge, Cognito and Secrets Manager.

AWS Advanced Technology Partner

Three purpose-built tools

Amazon Connect
Kigali

WALLBOARDS AND REPORTING FOR AMAZON CONNECT

Run your Amazon Connect contact center at maximum effectiveness

This is the tool that keeps your finger on the pulse of call-center activity. Kigali Connect’s fully customisable live and historical wallboards show a fast-changing situation as it happens.

Keep queue times down to the levels needed to meet your KPIs and to maintain superb customer service.

View and monitor the performance of individual agents or teams to see where intervention or additional resources are needed. With Kigali Connect you can be even more brilliant at what you do.

Shorten queues, speed up response times, and maximize productivity

REPORTING AND ANALYTICS FOR AMAZON CHIME

Drive change in your digitally connected organization

Kigali Analytics lets you see into the heart of Amazon Chime. No more guesswork, now you can see details on how individuals and teams are performing together with their associated costs.

Kigali Analytics provides your managers with their own fully customizable windows on the individual and collective activities that matter.

It gives them the data and the insights to make meaningful change – to cut costs, save time, and boost productivity.

Kigali Analytics dashboard
Kigali Analytics

Simplier cost management

Manage call quality

Better productivity

Control abuse and time theft

TAKE CONTROL OF MULTIPLE DID RANES

Efficient number management via a single screen

Kigali Number Manager brings DID range management tasks together in a single view. It saves time and reduces risk by automating the aspects of number management that are prone to human error. With Kigali Number Manager you can add new ranges, allocate DIDs or extensions for new starters, and identify unallocated DIDs.

Kigali Number Manager dashboard
Kigali Number Manager

Easy and efficient DID management

Cut your DID costs

Never again run short of DIDs

SOLUTIONS FOR ALL BUSINESSES

Education
Healthcare
Government
Enterprises
Finance

See how we can support businesses by sector. Just click on a symbol to find out more.

Try it free - for 30 days

See how Clobba or Kigali provides powerful insights into the way your UC environment could improve business effectiveness and profitability.

free 30 day trial

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