We drive productivity gains across a variety of public and private sectors
“The flexibility [of] reports has allowed us to fill call-reporting needs that had been missing in the past.”
Clobba is used by organizations worldwide to maximize the efficiency of their Unified Communications (UC) platforms and associated elements.
UC reporting tools are instrumental in enhancing user adoption, maintaining superior call quality, boosting employee productivity, reducing costs, and optimizing overall efficiencies within your UC&C environment – from licenses to SIP trunks to DID management – all within a single modular application.
Quick and easy access to relevant data is facilitated through advanced analytics, search-based reporting, dashboards, trend monitoring, and on-screen data analysis.
How is Code empowering various organizations?
Education
With Educational institutes around the world implementing home schooling due to Covid-19, platforms such as Microsoft Teams are being widely deployed. Ensuring visibility and engagement is crucial for maintaining continuity and engagement for students. Clobba can assist by reporting on:
We are currently offering FREE licences for students as our way of assisting Educational Institutes in delivering consistent levels of teaching with students’ homeschooling
- Student participation and duration in classes
- Duration students are in classes
- How students are joining classes
- Summary of Microsoft Teams courses
- Student activities within Teams
- Use of video, messaging and voice calling
- Device usage, including headsets
- Call queue management for departments like Admissions
Healthcare
The healthcare sector is rapidly transitioning to remote consultations to improve efficiency and safety. Effective communication among healthcare professionals via UC is essential. Code’s software monitors:
- User adoption of UC
- Call handling times
- Volumes of conferences and attendees
- Productivity statistics for remote workers
- Capacity planning of SIP trunks
- DID allocation and management
- Use of approved headsets
- Voice recording for dispute resolution and training
Government
For government organizations, maintaining continuity and open communication lines is imperative, regardless of shifts in work arrangements UC plays a critical role in sustaining this infrastructure. Code’s solutions enhance government operations by analyzing: – UC user adoption
- UC user adoption
- Call handling times
- Conference volumes and attendees
- Remote worker productivity
- SIP trunk capacity planning
- DID allocation and management
- Use of approved headsets
- Voice recording for dispute resolution and training
Enterprise
The sudden shift to remote work has led many organizations to quickly deploy UC platforms like Microsoft Teams. This raises concerns about business continuity and remote activity visibility. Code’s software provides detailed insights on:
- UC user adoption
- Conferencing adoption
- Call handling times
- Video call quality
- Use of approved headsets
- Call quality on home Wi-Fi networks
- User activity within Teams to collaborate
- Call cost
- Capacity planning for SIP trunk utilization
- Voice recording for dispute resolution, training and ensuring high levels of service delivery
Finance
Code’s software integrates data from multiple sources like UC platforms and Dealer Board solutions, offering comprehensive visibility across your organization. This visibility is especially beneficial to the finance sector:
- Utilization of private wires and SIP trunks
- Trader activity and client interaction analysis
- Identify activity with key clients
- Fixed and variable costs for charge back to traders
- Device utilization by trader
- Identify trends in call costs
- Monitor performance against KPI’s
- Toll fraud
- Back office call handling
The Clobba suite of tools providing insights into the world’s most popular UC platforms
Clobba and its modules tell you just about everything you need to know about your UC&C environment, from license adoption to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that broaden its scope.
Two of the supporting modules – Clobba VR and Clobba LA – can function as standalone applications.
Click any logo to find out more about each module
