Empowering Unified Communications
YOUR CHALLENGES WITH UC
Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.
On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.
Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?
Monitoring usage and associated costs enable’s tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.
Training & Monitoring
Recording and playback of calls allow management and users to ensure that calls are being dealt with correctly and highlight areas for development.
With the storage of recorded calls comes the simple ability to resolve any customer queries or disputes that may arise.
In many cases, it is a legal requirement to record calls where a financial transaction has taken place.
A flexible and user driven solution to meet organisational and individuals unique requirements.
An intuitive, user driven reporting and monitoring solution UC Analytics gives you the visibility required to ensure that your UC investment in time, money and resources is delivering the business benefits you expect. It delivers only relevant information through a simple, flexible user driven experience allowing customisation of dashboards and reports.
The cost effective alternative to contact centre software delivering real time wall boards and associated reports. Available for organisations using Skype for Business and Lync Response Groups and Cisco Jabber and Presence.
Client side Voice Recorder developed for Skype for Business, Lync and Office 365. Typically used for training and dispute resolution it is simple to deploy and use and incredibly cost effective.
UC Analytics has been a huge help in gaining an understanding of our UC landscape and we have forgotten how we managed before. Investment paid off in bare weeks.
Chief Information Officer
The flexibility to UCA’s reports has allowed us to fill call reporting needs that had been missing in the past and a means to monitor real-time Response Group statistics.
The pre and post-sales support offered is always of a high standard which means we can confidently recommend UC Analytics to our Lync and Skype for Business customers.
Head of UC
UCA has strengthened our portfolio by offering reporting specifically around the area of user adoption, we look forward to working together for many years to come.
UCA is an intuitive reporting software solution, providing a wide range of reporting options, enabling the Partnership to meet its reporting needs for the Lync.
ICT Portfolio Lead