Empowering Unified Communications

Code Software’s portfolio of voice recording, call reporting and analytic solutions are used by organisations around the world to ensure that their investment in UC is delivering the expected business benefits. We operate through a global network of partners to deliver solutions from our cloud, via hosted UC partners or on premises. Whether you are using Skype for Business, Skype for Business On-Line (Office365), Lync, Cisco CUCM, Cisco Jabber, Mitel, Avaya or another UC platform we can assist in driving user adoption, ensuring quality and streamlining your business processes.

YOUR CHALLENGES WITH UC

User Adoption

Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.

Quality

On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.

Employee Productivity

Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?

Cost Control

Monitoring usage and associated costs enable’s tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.

Training & Monitoring

Recording and playback of calls allow management and users to ensure that calls are being dealt with correctly and highlight areas for development.

Dispute Resolution

With the storage of recorded calls comes the simple ability to resolve any customer queries or disputes that may arise.

Compliance

In many cases, it is a legal requirement to record calls where a financial transaction has taken place.

Visibility

A flexible and user driven solution to meet organisational and individuals unique requirements.

UC Analytics

An intuitive, user driven reporting and monitoring solution UC Analytics gives you the visibility required to ensure that your UC investment in time, money and resources is delivering the business benefits you expect. It delivers only relevant information through a simple, flexible user driven experience allowing customisation of dashboards and reports.

Read more about UC Analytics

Our solutions

UC Analytics+

The cost effective alternative to contact centre software delivering real time wall boards and associated reports. Available for organisations using Skype for Business and Lync Response Groups and Cisco Jabber and Presence.

Read more about UC Analytics+

UC Recorder

Client side Voice Recorder developed for Skype for Business, Lync and Office 365. Typically used for training and dispute resolution it is simple to deploy and use and incredibly cost effective.

Read more about UC Recorder

Free trial or demonstration

Contact us at info@codesoftware.net

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