Skype for Business
Lync
Cisco
ShoreTel
Mitel
Avaya

Voice Recording, Call Reporting & Analytics Solutions to Empower Unified Communications

With the widespread uptake of Unified Communications comes the ever important requirement for accurate management and control. Code Software’s portfolio of voice recording, call reporting and analytic solutions ensures that the potential business benefits are being realised. Whether you are using Skype for Business, Lync, Cisco CUCM, Cisco Jabber, Mitel, Avaya or another UC platform we can ensure your return on investment, assist in driving user adoption, ensure quality and streamline your business processes.

We operate through a global network of partners with solutions for on prem-deployments, via hosted UC partners and also through our own cloud.

VISIBLITY – YOUR CHALLENGES WITH UC

User Adoption

Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of Unified Communications.

Quality

On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.

Employee Productivity

Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?

Cost Control

Monitoring usage and associated costs enables tighter control and highlights ROI with Unified Communications through savings in call cost, travel expenses and time.

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Our solutions

UC Analytics

An intuitive, user driven reporting and monitoring solution UC Analytics gives you the visibility required to ensure that your UC investment in time, money and resources is delivering the business benefits you expect. It delivers only relevant information through a simple, flexible user driven experience allowing customisation of dashboards and reports.

Read more about UC Analytics

UC Analytics+

The cost effective alternative to contact centre software delivering real time wall boards and associated reports. Available for organisations using Skype for Business and Lync Response Groups and Cisco Jabber and Presence.

Read more about UC Analytics+

UC Recorder

Client side Voice Recorder developed for Skype for Business, Lync and Office 365. Typically used for training and dispute resolution it is simple to deploy and use and incredibly cost effective.

Read more about UC Recorder
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Want to learn more?

Contact us at info@codesoftware.net

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Request a demo or trial

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