What is Productivity in a UC environment?

What is productivity?

“Productivity” is a buzzword that gets thrown around in almost every industry. But what does it really mean in practice, especially for businesses looking to optimise their performance and communication?

And what exactly does it mean to be productive? 

At its core, productivity refers to the ability to create or achieve results efficiently and effectively, whether that’s on a personal or business level. When we talk about productivity in the workplace, it’s about getting more done with fewer resources, while maintaining or improving quality. For companies like those who use Code Software’s tools, this often involves using technology to enhance communication, streamline operations, and make data-driven decisions.

Defining Productivity

Productivity is most commonly defined as the ratio of output to input. In a business context, it means achieving the desired outcomes—such as completing projects, meeting sales targets, or improving customer satisfaction—while minimising wasted time, effort, and resources. For example, a productive sales team might close more deals per week by using tools to manage client relationships, track performance, and collaborate efficiently. This is where unified communications platforms and advanced analytics, like those offered by Code Software, become essential.

With the increased popularity of remote and hybrid working models, many organisations now rely on these tools to monitor and optimise team productivity, ensuring employees can work from anywhere while maintaining high levels of performance.

Examples of Productivity in the Workplace

  1. Enhanced Collaboration through Unified Communications:

A team using a unified communications tool like Microsoft Teams can streamline its work processes. By centralising messaging, meetings, and file sharing in one platform, teams waste less time switching between apps. Monitoring and analytics software, like Code Software’s Clobba, helps businesses assess call quality, user activity, and meeting metrics to ensure smooth operations and keep productivity levels high.

Clobba Call Queues widgets

         2. Automation of Repetitive Tasks:

Productivity also improves when businesses automate routine tasks. With the right software, teams can focus more on strategic work rather than being bogged down by repetitive duties. For instance, scheduling reports to be automatically sent via email can save time, allowing employees to tackle higher-value activities.

       

           3. Data-Driven Decision Making:

Tools that provide comprehensive reporting on communication trends, such as those offered by Code Software, allow managers to make informed decisions. For example, a company may notice that call volumes drop during certain hours of the day. Based on this data, businesses can reallocate resources or adjust team schedules to improve efficiency and ensure better customer service.

What Does Productivity Mean to You?

We invited various members of the Code Software team to share their insights on what productivity means to them:

“In my mind – Productivity is based on performance and efficiency. How quickly are calls being answered, are certain agents answering more calls than others, are Teams users join relevant meetings, what is the presence status for agents, when are users logging in, do call queues have the right number of users assigned, is a Auto Attendant configured correctly etc.” 
Bobby [Business Development Director]

“When I think about Productivity, the value it provides today, and what it can provide tomorrow, I think “Collaboration and Modern Workplace Insights” that help businesses better manage their communications and interactions. “
Brandon [VP of Sales & Strategic Partnerships, Americas ]

“Productivity could relate to: 

  • Presence statistics: how long has an agent been available for; when were they first available/last available each day; did the agent put themselves on Busy or Do Not Disturb
  • Call Queue statistics: how many calls are presented to each agent and how many of the presented calls did they answer/not answer
  • Business related activities: are employees calling the same numbers on a frequent basis, are they business-related or private calls
  • Behaviours: are employees spending a lot of time on internal calls, or conferences, or long-duration calls?”
    Kieran [Partner Business Director]

The Role of Technology in Enhancing Productivity

In a modern business environment, technology is no longer just a tool for doing the same things faster, it enables entirely new ways of working. Communication and collaboration platforms, powered by insightful analytics, help teams work smarter, not harder. By using software that can track performance, assess communication channels, and identify areas of improvement, companies can continually optimise their productivity.

At Code Software, we specialise in providing businesses with the tools they need to monitor and improve their use of unified communications. Our solutions help companies get the most out of platforms like Microsoft Teams by providing detailed insights into usage, performance, and cost management. With a clear picture of how time and resources are being spent, businesses can take proactive steps to enhance productivity at every level.

Final Thoughts

Ultimately, productivity is about achieving better outcomes with the resources available. For businesses, this means leveraging technology to streamline processes, make informed decisions, and improve communication. By utilising advanced software solutions, organisations can not only boost their productivity but also ensure they’re on the path to long-term success.

For more information on how Code Software can help your business optimise productivity through unified communications monitoring and analytics, contact us or request a free demo.

Clobba License Adoption logo in white and yellow

WEBINAR

Catch our on-demand webinar to find out the best way to manage your Microsoft 365 licensing estate.