The Call Queues module available in Clobba Flex has been steadily gaining popularity among queue supervisors since its release in 2024. This growth can be largely attributed to the ease and accuracy with which Clobba CQ provides real-time and historical insights into MS Teams Call Queues, Auto Attendants, and their associated agents. Furthermore, starting this month, users have yet another reason to appreciate it.
We are thrilled to announce the launch of our new Clobba CQ Teams app, now available for free to all Clobba CQ users! This innovative native Teams app designed to integrate with our web app, provides a comprehensive solution to enhance and improve your use of MS Teams call queues and auto attendants.
Is this the future of call reporting solutions?
We believe that AI, if used correctly, will improve the work experience in every field. It certainly is a very valuable addition to traditional call reporting, but we would be so bold as to say this is revolutionary!
The possibility to view your Microsoft Teams queue data without leaving the native Teams app not only improves productivity but also enhances customer satisfaction by ensuring timely and effective support. To top it all off, the CQ Teams App gives you access to AI integrations which further simplify the way you do call queue management.
What do you really get in the Call Queues Teams App?
1. Generative AI Chat Bot: Our app features a cutting-edge generative AI chatbot that is unique in the marketplace. Leveraging the robust data set from Clobba CQ, this chatbot excels at creating useful and informative content, making it a powerful tool for optimizing performance.
The AI bot delivers conversational-style questions and answers as Teams chat messages, such as:
- Who was the most productive agent yesterday?
- Which queue has the highest average wait time in January?
- Which agent has spoken for the longest today?
The response is instant, delivered as a chat message or an adaptive card in the chat. This is designed specifically for queue supervisors to optimize the performance of their queues and associated agents.
2. Supervisor Dashboard: Your intuitive solution to stay on top of your team’s performance. This feature offers real-time and historical statistics on queue and agent performance, giving you the insights needed to make informed decisions. With these key metrics and identifiable trends, you can optimize operations to ensure your team is always performing at its best straight from the native Teams app.
Why Choose the Call Queues Teams App?
- Seamless Integration: Designed to work alongside the Clobba CQ web app, our Teams app ensures a smooth and cohesive user experience.
- Enhanced Productivity: With the generative AI chatbot delivering immediate insights into your team’s activity, you can make quick decisions on resource allocation, improving call handling times and boosting overall productivity.
- Data-Driven Insights: The supervisor dashboards provide valuable data that helps you understand and improve your team’s performance, leading to better customer satisfaction.
Final thoughts
The market has already shown us that having access to data with a single click helps productivity, response rates and user concentration. And although businesses still have concerns about AI tools, when used properly, AI will increase your team’s performance and the overall user experience.
Don’t miss out on the opportunity to revolutionize how your organization works.
Request a demo with our experts or start straight with a free 30-day trial to elevate your team’s performance and deliver exceptional customer service.
