Manage queues, improve response times, and maximize productivity
“We can now monitor live calls, get managed alerts for active calls on multiple thresholds and report on budgetary information of calls, which would not be possible without Clobba.”
Visibility of the performance and productivity of your Microsoft Teams Call Queues, Auto Attendants and agents
This simple, out-of-the-box wallboard and trend reporting for users of Microsoft Teams puts you in complete control. Clobba RT’s live call wallboards, historical dashboards, and supporting reports let you view and monitor agents, queues and auto-attendants in real time. Customizable to show you the relevant stats you require for the highest levels of customer service.
Key Features
- Real-time insights into call queues, call queue agents, and auto attendants’ performance to improve response times, and maximize efficiency in hybrid working environments
- Monitor call-handling times, call quality and agent activity to maximize employee productivity
- View peaks and troughs in call-handling times to help with resource allocation ensuring you meet your KPIs
- Monitor each call for at-a-glance understanding of agent and queue performance
- Cradle-to-grave reporting showing end-to-end call flows
- Caller and callee details for easy call-backs to maximize opportunities
Clobba Real Time for Microsoft Teams is designed to provide insights into the world of MS Teams within your organization in the US and Globally
Clobba RT is part of a suite of tools that can be utilised for a wide range of businesses and establishments. We have multiple clients across the insurance, healthcare, retail, higher education, government, technology, legal, non-profit and energy industries. Specifically built for organisations using Microsft Teams Call Queues and Auto-Attendants, Clobba RT can provide valuable data from which informed decisions can be made on resource allocation.
If your business or enterprise depends on Microsoft Teams as a platform, Clobba RT can provide you with a wealth of information that is invaluable to anyone managing a team. With so many companies moving to a “Work From Home” or hybrid model, business continuity can be brought into question. The use of Queues and Auto-Attendants can assist with call handling and routing and utilizing Clobba RT alongside them you have all you need to observe and analyse important metrics that can make the difference in your business’s efficiency.
Clobba RT is designed to be used for those who need visibility of call queues, auto attendants and agent productivity. This is vital information to drive the highest levels of customer satisfaction through low call handling times.
Clobba RT is a part of the Clobba suite of tools that provides the mentioned insights to you. Clobba provides you with the core reporting and analytics. Clobba RT is an additional module to Clobba that allows visibility of call queues, auto attendants and agent trends in real-time.
Clobba RT can provide you with a wide range of data and information so that you can analyse how your efficiently you are handling calls:
- Call handling monitoring of Call Queues and Auto-Attendants as well as individual agent activity to help analyse and maximise productivity
- Analytical representation of peaks and troughs in call handling times to view trends of your busiest times are so you can better schedule resources in the future
- Queue and auto attendants performance reports and wallboards to give you an idea of how your team are dealing with calls
- Caller and callee details are also provided for easy call-backs
- Cradle to grave call journeys to highlight inefficiencies and improve call handling times
If you would like a demonstration or a trial on how Clobba and Clobba RT can be utilised for your business, get in touch with us today and fill out our Demo or Trial form.
Clobba RT is part of the Clobba suite of tools providing insights into the world of Microsoft Teams
Clobba and its modules tell you just about everything you need to know about Microsoft Teams, from headset usage to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that manage and monitor multiple elements of your Microsoft Teams environment.
Click any logo to find out more about each module
