Manage auto attendants and enjoy intuitive MS Teams call queue reporting and management outside of the Teams Admin Portal
Clobba QM allows full configuration of Microsoft Teams call queues and auto attendants without the requirement of a Teams administrator role
Save time and reduce risk by automating number management and provisioning
“[Clobba’s] suite of applications is very well designed and executed, providing a level of functionality that is significantly ahead of the competition.”
Improved efficiencies for organizations using Teams call queues and auto attendants
Clobba QM increases efficiencies, taking away the requirement for auto attendant and call queue configuration tasks being performed only by employees with a Teams Administrator role. This means that changes can be made quicker addressing call handling issues when they arise.
It helps free up IT resources with fewer tickets being raised on IT support personnel, so they have more time to focus on their core responsibilities.
QM improves customer satisfaction by optimizing auto attendants and call queue performance ensuring a reduction in call handling times and missed calls, thereby increasing customer satisfaction.
Key Features
- Comprehensive user-defined Security Policies remove the necessity to contact and use employees with a Microsoft Teams administrator role to make configuration changes to call queues and auto attendants. An unlimited number of access policies can be defined restricting configuration options at organization unit levels down to selecting specific CQs and AAs
- Core CQ And AA configuration options with the Teams Admin Portal. All available configuration options in the Teams Admin portal are replicated in Clobba QM for both Auto Attendants and Call Queues. No compromise is required at the config level. The result is that call handling times are reduced and customer satisfaction levels increase.
- Supports role-based access and Single Sign On (SSO). The relevant security policy is applied to employees when logging on to Clobba. Meaning team leaders or managers can make resource changes and call-handling options at a local level. Meaning team leaders or managers have the ability to make resources changes and call handling options at a local level. This frees up IT Admin for other tasks
- View queue and AA performance. The simple table on the landing page gives summary performance statistics or more comprehensive CQ, AA and Agent performance can be seen using Clobba and Clobba RT
Edit Queue Dashboard
Clobba QM is part of the Clobba suite of tools providing insights into Microsoft Teams
Clobba and its modules tell you just about everything you need to know about Microsoft Teams, from headset usage to DID number management.
The core reporting and analytics of the Clobba application are supported by five add-on modules that broaden its scope.
Click any logo to find out more about each module
