Clobba Flex is a modular suite designed to optimise your investment in Microsoft Teams and M365 Licensing.
It offers a comprehensive solution to enhance productivity, reduce costs and increase operational efficiencies. Make informed business decisions, support training and upskilling efforts, monitor performance, and gain genuine usage insights.
Select the relevant modules to create your bespoke reporting and analytics suite
Complete visibility of Teams Call Queues and Auto Attendants
Real-time and historical insights into Microsoft Teams Call Queues, Auto Attendants and Agents performance resulting in improved call handling times and agent productivity.
The intuitive UI / UX means users across the entire organisation can use it with confidence. Role based access restricts visibility of certain data dependant on their roles from supervisors to agent level allowing for agent self-service.
The core UX principle is its user driven nature, each user will have different reporting requirements, and these can be configured accordingly at user level to meet these needs.
Common Business Challenges:
- Limited functionality natively through Teams and the Teams Queue App: The reporting and dashboard options are limited vs the feature set available in Call Queues. A full comparison of this is available on request.
- Underperforming or unutilised AAs and CQs: As organisations increase the usage of AAs and CQs many of the actionable insights are not easily accessible optimise performance.
- Low agent productivity: Without clear visibility of agent performance team leaders can be frustrated with a lack of insights to drive agent performance and motivation.
- Like for like reporting when migrating to Teams: As many organisation migrate to a Teams voice platform, they expect to have parity between the legacy platforms reporting availability and granularity.
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View M365 license consumption across your entire business
At-a-glance view of M365 license usage and associated costs. User defined views deliver visibility of unused, disabled or duplicated licenses tracking usage trends over time. The result is a reduction in costs and an increase in license adoption.
License Adoption helps organisations to understand their M365 license investment areas, encourages adoption, reduces costs and enables license adjustment to ensure they are making the most of their investment.
Common M365 Licensing Business Challenges
- Determining the Right Number of Licenses: Ensuring you have enough licenses without over-purchasing can be tricky. Bulk purchasing and group-based licensing can lead to overlaps and multiple licenses assigned to a single user.
- Tracking License Changes: With employees joining and leaving, and Microsoft’s continuous innovation, keeping track of license changes is essential but can be complex.
- Utilisation of Licenses: It is important to monitor whether users are fully utilising their Microsoft 365 licenses to align costs and business needs.
- Cost Management: Efficiently managing costs and understanding the impact of discounts, license upgrades, and premium SKUs is a challenge.
- Visibility and Control: Large tenants can lead to a lack of visibility into the network, especially for enterprises with people working in multiple geographies and departments.
- Compliance and Security: Ensuring license compliance and maintaining security within the M365 environment is crucial.
These challenges highlight the need for effective license management strategies and appropriate tools such as License Adoption that can provide better visibility and control over your M365 licenses.
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Full data analysis of company-wide UC consumption
Actionable insights into the consumption of Unified Communications across an entire organisation, driving the highest levels of service delivery and ROI.
UC Analytics presents historical trend analysis through its dashboard widgets and the configurable, automated reports resulting in operational efficiency gains and an increase in UC user adoption.
The intuitive UI / UX means users across the entire organisation can use it with confidence. Role based access restricts visibility of certain data dependant on their roles from departmental heads to team leaders.
The core UX principle is its user driven nature, each user will have different reporting requirements, and these can be configured accordingly at user level to meet these needs.
Common Business Challenges
- Adoption of UC by users across the business: Many organisations face challenges as they move to a UC platform through inefficient usage by employees. UC Analytics easily identifies these areas for further education and training to ensure the maximum ROI.
- Management of a remote or hybrid workforce: It is now normal for employees to work remotely which can present management and productivity issues. Reporting on user activity ensures employees are being optimised regardless of location.
- Low emplyee productivity: Tracking employee activity on a regular basis results in a focused and motivated workforce. Problem areas can be quickly identified and rectified.
- Like for like reporting when migrating to Teams: As many organisation migrate to a Teams voice platform, they expect to have parity between the legacy platforms reporting availability and granularity.
Cost-effective yet comprehensive voice recording
Typically used for training, monitoring and dispute resolution and specifically developed for MS Teams it records inbound, outbound, internal, federated and conference calls. Built exclusively for MS Teams, Voice Recorder is a simple to use and cost-effective solution. It ensures the highest levels of customer satisfaction, and that employee performance is optimised.
Installed on your Asure servers your recorded call will never leave your environment and you define the call retention period. Recorded users must have a MS Teams Phone System licence which will allow recording of inbound, outbound, internal, peer-to-peer, federated and conference calls.
Common Business Challenges
- Lack of native Teams voice recording: It is only possible to record Teams meetings excluding any other call types.
- Data Management: Handling the storage, retrieval, and management of recorded voice data efficiently.
- Security: Protecting recorded voice data from unauthorised access and breaches.
- User Adoption: Encouraging employees to adapt to the new system and use it effectively.
