Rory Donnelly, Chief Information Officer, Nissan Ireland, on the impact Code Software has had
on their business.
Our customer
“Nissan have been happy customers of Code for a number of years, and have seen their products evolve and mature. Their suite of applications is very well designed and executed, providing a level of functionality that is significantly ahead of the competition, and is very attractively priced. Code customer support is the best I’ve ever encountered: instant and highly skilled. I would have no hesitation in recommending Code and their product suite to anyone.”
The Challenge:
As with any technology it is imperative to have clear visibility of usage and critical success factors to ensure successful delivery and on-going use. This was the case when Nissan decided to go to Skype for Business and needed a way of ensuring the user adoption was at an acceptable level, the expected productivity gains were being realised and call quality levels were not being compromised.
The Solution
Code’s reporting and analytics were installed within a day with little if any disruption to the business. The training was on live data therefore the configuration of the system was relevant to all of Nissan’s unique reporting requirements.
This approach helped users feel more confident in their knowledge of the tool and made sure they could start using the platform right away. They instantly gained access to features and data required to increase customer satisfaction levels, such as:
- Call statistics
- Call quality
- User adoption trends
- Report automation
“The automated reports are delivered across the company and when specific information is required this is viewed either with the dashboards or the simple to create bespoke reports.”
About Nissan Ireland
Established in 1977, Nissan Ireland is responsible for distributing the full range of Nissan new cars, commercial vehicles / vans and forklifts within the Republic of Ireland. Nissan has been at the forefront of the Irish motor industry ever since. This is achieved by a potent combination of aggressive sales and marketing strategies coupled with an extremely strong customer service philosophy
