About Momenta Group
Momenta Group is a global workforce solutions company that provides flexible and scalable contingent workforce solutions to clients in various sectors, including financial services. Momenta Group helps clients to access the right talent, at the right time, and for the right duration, whether it is for project-based work, interim roles, or permanent positions.
Momenta Group has a network of over 30,000 associates across the world, who are carefully selected and vetted for their skills, experience, and suitability for each assignment. Momenta Group matches the associates with the client’s requirements and provides them with support throughout the engagement. Momenta Group also handles the administrative and compliance aspects of the workforce management, such as payroll, contracts, and insurance.
For clients, Momenta Group offers a cost-effective and flexible way to access high-quality talent, without the hassle and risk of hiring and managing them directly. Momenta Group also helps clients to adapt to changing market conditions, regulatory demands, and business needs, by providing them with the right workforce solutions for their specific challenges.
Momenta Group’s Requirement for Analytics
Having made the transition to Microsoft Teams for its telephony, Momenta Group needed insights into their associates’ performance and call quality statistics to ensure they were delivering a timely and exceptional service to their clients.
The in-built reporting and analytics available in Microsoft Teams were quickly discounted. They were not comprehensive enough to deliver on the department heads’ needs around productivity tracking, in order for them to accurately evaluate performance and general activity of their staff and operations. Momenta Group recognises that the services they deliver to their clients are only as good as the associates they employ and, therefore, the reliance on data to monitor, manage, and subsequently validate the efficacy of their operations to their clients is paramount to their success. Momenta Group employs both permanent and contracted staff across the UK and Australia, and tracking performance is vital to the management of a diverse and disparate workforce.
On a day-to-day basis, Momenta Group IT staff rely on Clobba to identify and troubleshoot issues with call quality. Understanding whether a quality issue is localised to an individual office or single user, or if it is a wider Teams problem, helps technicians understand a problem quickly and consequently devise a resolution.
Heads of Department have different sets of criteria and requirements as they need to know simple statistics around the number of missed calls or the wait-time that inbound callers experience, as well as on-going management of staff behaviours such as 1) are Teams users employing video on all of their meetings, 2) are they using their Microsoft-approved devices for all of their calls, and 3) are they engaged in an expected level of activity throughout the day.
Why Clobba?
Code Software’s Clobba suite is a comprehensive reporting and analytics solution for Microsoft Teams that provides Momenta Group with the actionable insights they need to monitor, manage, and optimise their communication and collaboration processes. Clobba collects and analyses data from Teams to deliver dashboards, reports, and alerts that help IT staff troubleshoot issues, ensure quality of service, and enforce compliance. Clobba also enables department heads to track productivity, performance, and behaviour of their staff across multiple locations and projects, using metrics such as call volume, duration, video usage, device adoption, and activity levels. Clobba helps Momenta Group leverage the full potential of Teams and achieve their business goals.
Momenta Group chose Clobba as its reporting platform owing to Code Software’s
- Expertise and more than 10 years’ experience in working with Microsoft call data to deliver fast and accurate statistics on activity across their Teams tenant.
- Flexibility and scalability to adapt to changing requirements and business goals
- Commitment and passion to meet and exceed expectations of the project and create long-term value for their business.
About Code Software
Code Software was formed in 2013 to meet the growing demand for advanced reporting and analytics solutions. Harnessing several decades of combined experience and expertise, Code’s three founding members have built a company that delivers market-leading solutions to a client base of nearly 2000 customers and almost one million endpoints in Microsoft Teams.
Code Software has a proven track record of delivering successful software solutions for clients in professional services, manufacturing, finance, legal, government, and healthcare sectors, amongst many others.
Clobba is a set of reporting and analytics solutions for Unified Communication and Collaboration (UC&C) platforms. It delivers business critical information through user-defined reports, daily dashboards and trend monitors which are designed to deliver actionable data quickly and in an easy-to-understand format. Clobba delivers accurate, relevant information from which the user can make informed business decisions and effectively manage the operation of their communications estate.
Using Clobba analytics will help your business to:
- Achieve ROI on your digital transformation projects more quickly
- Drive efficiencies within your operation
- Enable cost-savings based on real business statistics rather than perceptions
