Code Software’s portfolio of voice recording, call reporting and analytic solutions are
used by organisations around the world to ensure that their investment in UC is
delivering the expected business benefits. We operate through a global network of
partners to deliver solutions from our cloud, via hosted UC partners or
UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be tracked to highlight user acceptance, performance metrics and cost savings which enables more effective use of resources. The tool is easy to use, displaying information in a simple to view format suitable for use by any employee within an organisation, removing the need for any time consuming manual processes.
All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF or CSV. Standard report templates are available or custom reports can be easily built to show user adoption, employee productivity, call quality, cost and more. It is easy to brand the reports with companies logo’s and colour scheme.
With a near real-time snapshot view of Unified Communication usage the various dashboards show User Adoption, Employee Productivity, Call Quality and Cost information. Enjoy the flexibility of a user experience the way you want it, customise the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click through reporting produces detailed reports directly from the dashboard user interface.