ClobbaVR allows you to record calls from a Skype for Business client machine to a central location for playback and management. It is typically used for dispute resolution, training and to meet compliance requirements.
ClobbaVR is a simple to use, centralised voice recording solution for Skype for Business
- Deployed on-premise or via the cloud, and can be integrated with your Clobba installation where relevant.
- Security policies allowing for role based access
- Integration with AD
- Response Group calls recorded
- Dashboard view which graphically displays the volumes of recorded calls.
- Simple search function allows quick retrieval and identification of calls.
- Support for P2P and conference calls
- Unlimited number of clients across multiple sites
- Secure centralised call storage
- Encrypted transfer of calls to central server
- Manual pause and resume function for compliancy
Cost effective voice recording designed for dispute resolution,training and compliance purposes.
Designed specifically for Microsoft’s Skype for Business, ClobbaVR will assist organizations with agent training, customer dispute resolution and for any compliancy requirements where financial details are being taken.
By recording and monitoring calls employees can be assured of the highest levels of training for call handling resulting in increased customer satisfaction.
Specifics of a call can be verified and disputes resolved quickly which also safeguards your employees from abuse.
It has an intuitive browser based interface with easy search and playback or calls can be downloaded in MP3 format.
The client installation is quick and can be automated with calls being stored centrally either to the Code Cloud or on customer severs.
The ClobbaVR brochure will be available shortly to download. Please contact us if you require more information at this point.