Reporting and analytics for your UC&C

Reporting & Analytics for your UC&C

Clobba is a simple to use reporting and analytics solution for Unified Communication platforms and other data sources, allowing for quick and easy access to relevant data. It delivers valuable business and technical insights into trends of user adoption, call quality, employee productivity, call costs and much more. The information is accessed through its reports, daily dashboards and trend monitors all of which can be customized to a user’s specification.

With the sudden shift to home working the need for a comprehensive UC reporting tool has never been greater. Clobba will ensure business continuity is maintained post deployment of the UC environment used to facilitate the remote workforce.

JULY 2020 FEATURE UPDATES

Room System Reporting

With the move of staff back to offices around the world, use of Room Systems as a collaboration tool is on the increase. Clobba can now view room systems usage (Average duration per day, per room system and total duration of room systems) with the ability to filter on date range, room, end point and location. This ensures the investment in Teams Room Systems is delivering the expected benefits and justifying the investment.

Dashboard - Trends

The dashboards can now show trends over a user defined date range in addition to the single day view. This allows for analysis and management of productivity, user adoption, call quality and costs over time leading into a more effective deployment of Unified Communications.  

Outstanding analytics and reporting on your UC&C platform with Clobba

Track and manage your organization’s usage trends, call quality, productivity and costs. Features include:

  • Customizable to users unique reporting requirements whether an IT admin or heads of business
  • Central solution for multiple data sources including different UC&C platforms, Gateways / SBCs and Trading platforms
  • UC monitoring software 
  • Search based reporting for quick and easy access to relevant data
  • Automatic reporting generation and distribution
  • CDR analytics and analysis 
  • On screen reporting for quick access to relevant data
  • Report designer allowing you to specify filters and sorting of data
  • Report assistant guiding you through the report generation process
  • Customizable dashboards monitoring User Adoption, Call Quality, Capacity Planning and Productivity
  • Conference call monitor
  • Room system monitoring
  • Queue and Response Group monitoring
  • Call data record analysis 
  • User activity monitor
  • Call quality monitor
  • Clobba collects CDR data 
  • Dialled and received phone number monitoring
  • Trend monitors to view user adoption and call quality over time
  • AD synchronization
  • Security polices allowing role-based access at feature and organization level
  • Support for Single Sign On
  • Instant alerts based on call quality, productivity and costs
  • Call cost reporting based on a users call carrier tariffs
  • Delivered from the Code Cloud or on-prem including customer cloud
  • Installed in hours, not days or weeks

Make the most out of your investment in UC&C,

Save money, increase productivity and grow customer satisfaction

Increase User Adoption

  • View trends of User Adoption over time with visibility of Voice, Video, Messages, Conferences, Screen Shares and File Transfers
  • Highlight areas where further education and training is required
  • Quantify ROI in deployment of UC&C

Manage Call Quality

  • Quick access to call quality details allowing for route cause analysis and rectification
  • View use of none approved headsets and devices
  • Drill down into detail on subnets, locations even individual users
  • call data record analysis software, keeping track of, call data records, abandon rate, CDR reports, calls per hour 

Improve Productivity

  • Ensure that the expected efficiency gains are being realised through visibility of call volumes, answer times, talk duration and other KPIs. This will improve customer service within your contact centre environment. 
  • See the use of available technology such as IM’s, video and conference calling resulting in a more efficient modern workplace especially with large numbers of remote workers

Capacity Planning

  • Detailed analysis of SIP trunk utilization across multiple locations allowing for quick and easy analysis

Easier cost management

  • Viewing usage and associated costs enables tighter control and allows you to see your return on investment, highlighting savings in call costs, travel expenses and time
  • Apportion call costs internally for cross company billing

Reduce abuse and time theft

  • Monitoring of employee activity ensures that the technology is being used for the correct purposes.
  • The prevalent issue of external fraud can also be detected before it becomes a major cost headache through the use of budget thresholds and alerts. 
  • Call resolutions improving overall customer experience.

Want more information on Clobba?

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Take a look at our other solutions

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Monitoring and management of multiple DID ranges with a single pane of glass view

Real-time wallboards for Skype for Business Response Groups and Amazon Connect 

Quick and easy access to Microsoft Teams collaboration use across an organization 

Simple to use, cost effective Voice Recording for Microsoft Teams and Skype for Business

What our clients say

Find out how Clobba can help you save money,

increase productivity and grow customer satisfaction.

Clobba is:

  • call centre metrics, analytics and reporting
  • call details software
  • CDR monitoring / CDR reporting tool  
  • UC productivity tool 
  • call data analysis tools