New Features & Software Updates
All our new key features of Clobba will be added to this page. If you would like to recieve these in an email please complete the form below.
The callback feature increases the functionality for Teams Queues and Auto Attendant reporting. The Callbacks monitor displays the number of calls missed by a queue or Auto Attendant and the corresponding number of callbacks that have been made to the unanswered callers. Drill through presents the call details and if necessary return calls can be made, increasing customer service levels.
Room System Reporting
With the move of staff back to offices around the world, use of Room Systems as a collaboration tool is on the increase. Clobba can now view room systems usage (Average duration per day, per room system and total duration of room systems) with the ability to filter on date range, room, end point and location. This ensures the investment in Teams Room Systems is delivering the expected benefits and justifying the investment.
Dashboard - Trends
The dashboards can now show trends over a user defined date range in addition to the single day view. This allows for analysis and management of productivity, user adoption, call quality and costs over time leading into a more effective deployment of Unified Communications.