Newsletter October 2020

Hello and welcome to the October edition of our Newsletter. Code has been super busy and we have welcomed more new customers and partners this month. The end of the year is fast approaching and it won’t be long before we hear the C word!!. We love to collaborate with our customers and partners so if you are interested please contact us to appear in next month’s edition. We look forward to hearing from you!

Don’t be spooked with voice recording 

How are your managing your employees working from home? Clobba Voice Recorder is designed specifically for Microsoft Teams & Skype for Business and will assist organizations with agent training and monitoring and customer dispute resolution. By recording and monitoring calls employees can be assured of the highest levels of training for call handling resulting in increased customer satisfaction. 

50% off ClobbaVR licence for the first year when you order a new Clobba installation by November 2nd 2020* (*terms and conditions apply) 

New Partner Announcement

Code Software has partnered with Fuse2 Communications.  

Rather than using Microsoft calling plans, Direct Routing allows you to connect Fuse 2’s SIP trunks to Microsoft Teams. Direct Routing enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency, and greatly reducing the complexity of integrating voice infrastructure with this world leading cloud platform. Direct Routing from Fuse 2 is a fully managed, end-to-end service from a leading international voice provider. Fuse 2’s global reach connects your business to the world with full PSTN replacement in 40+ countries and number coverage in 100+ countries. 

Want to partner with Code? Click here

New Partner Announcement

Code Software has partnered with Frontline Technology Services.   

Frontline Services is an experienced, agile, lean, and pragmatic ICT consultancy, systems integrator, and managed services provider. We work proactively with our clients to achieve their business outcomes by applying best-fit business processes and contemporary ICT solutions. Our clients are typically mid-sized companies seeking to enter into effective IT outsourcing arrangements, or to get more value from their existing ones. 

Find out more about partnering click here

Clobba Feature Updates 


If you’re using Teams Call Queues and Auto Attendants we’ve just made Clobba dashboards a whole lot more intuitive with the inclusion of thresholds. These can be set to meet your unique SLA’s. Let’s be honest who doesn’t love an emoji?