By Steve Key, Product Marketing Manager.
Taking a small leaf out of a tabloid journalism playbook, my three word summary of Commsverse 2022 would be ‘Rooms, Compliance and Wellbeing’. If don’t read anything more than that, thanks for your time!
2022 was my first experience of Commsverse and it’s been a fascinating insight into the new world I am now working in. Strolling around the event, seeing everything on offer from the exhibitors, consistently threw up the three themes mentioned above.
Theme #1 – Rooms
Rooms was one of the first themes for me. Aside from the large presence of equipment suppliers, like our partners at Jabra and EPOS and Poly for example, the interesting element was the sudden need for improved rooms solutions within the Teams infrastructure. It makes perfect sense, following the rapid deployment and subsequent embedding of Teams during the pandemic, of course the need to expand this to meeting rooms would increase when the Teams enabled workforce started returning to the office. But companies are, understandably, wanting visibility on the uptake and usage of the rooms before committing to a large roll-out, so room reporting is a big deal as well.
Theme #2 – Compliance
On a similar line, Compliance was close to being a ‘buzzword’ for me at the show. As the dust settles on the Great Teams Rollout™, now the questions are being asked on the security procedures the now hybrid-empowered employees are using. Policies and procedures that were easily monitored and adhered to in the office, are they being followed within remote locations and in Teams itself? With more communications avenues open, the chances of breaches also increase. So how can companies monitor and check the way that employees are using teams?
Theme #3 – Wellbeing
Last, but by no means least, Wellbeing. A topic that has had many more insightful and knowledgeable articles written about it (like this one from Forbes), but one that every single one of us can impact or is impacted by on a day-to-day basis. I heard a great story from a visitor to our stand during to the show about a colleague who was concerned about a fellow worker not joining in with team lunches now they were back in the office. Were they OK? Are they unhappy back in the office? Are they overwhelmed with their workload? Turns out in this instance, they were actually fasting during the day, so no harm done, but for me, the face-to-face interaction between workers raised this issue which is a great thing, but can the data coming out of Teams help to add some meat to these bones?
Put simply, yes, it can and I’ll touch on this in a little more detail in a future blog.
But for the time being, this show highlighted that while the world is starting to return to some form of office life, the impact the unified communication deployment has had is spreading much further. The three themes picked out here all stem from the gradual reopening of the office world and all could or do have significant impacts on businesses around the world.
Oh, as a final note from Commsverse. The Stig might be able to use a gear stick, but his putting stick skills are awful.