As the core of the Cisco Collaboration portfolio infrastructure, Cisco Unified Communications Manager is a unified communications call control platform that can deliver the right experience to the right endpoint. It provides services such as session management, voice, video, messaging, mobility, and web conferencing. However, with the complexities of CUCM and Jabber comes the requirement for a comprehensive Cisco reporting solution to make it manageable, measurable and productive.
UC Analytics gives 360° visibility of your Cisco CUCM and Jabber consumption. It delivers only relevant information through its configurable dashboards, wall boards and automated reports ensuring your investment in time money and resources is delivering the business benefits you expected. The key reporting areas are User Adoption, Employee Productivity, Call Quality, Capacity Planning, Cost Management and Control and Billing.
An effective Cisco reporting strategy will result in increased business productivity, operational efficiencies, improved employee adoption and satisfaction and that cost savings are being realised. In addition, an insight of call quality and capacity issues with the historical reports and the use of system alerts enables you to pre-actively monitor service anomalies through to root cause analysis.
So, whether you are a large, global corporate or small to medium size business we have the Cisco reporting solution to drive the consumption of UC, reduce cost and monitor call quality. Contact us now for a free demonstration or trial.