Next Generation Call Logging Software & Call Recording Software
Although call logging software has been available for a considerable number of years there are few new solutions available that have been designed and developed with the more complex reporting requirements of today’s Unified Communications platforms taken into consideration.
At Code we understand that effective and efficient communications drives results, we understand the complexities of Unified Communications and the importance of visibility. Code Software’s reporting and monitoring software makes UC manageable, measurable and productive.
Historically call logging software has always had a focus on cost management and whilst this is still important there has been a shift in what information organisations now need to see. User adoption is key to the success of any UC deployment as the consumption of the technology ensures the ROI. Call Quality is another key factor as concerns can be raised when any new technology is deployed on a network. UC Analytics has wallboards and supporting reports which can track user adoption and call quality based around Mean Opinion Score (MOS) which assists in pro-active monitoring of employees, network and capacity planning.
Employee productivity was a key reporting area for call logging software and remains as an important area that needs on going analysis. There are numerous potential productivity gains presented by today’s UC platforms and UC Analytics delivers clear visibility of employee performance highlighting areas where improvements can be made.
Every organisation and even every individual within an organisation is going to have very different reporting requirements. UC Analytics is the next generation call logger, it is flexible, user driven and ensures that your investment in Unified Communications is delivering the business benefits you expected.
It works with all major platforms including Lync, Skype for Business, Cisco, Cisco Jabber, Mitel, Nortel, Avaya and Siemens.
So if you require a user friendly and intuitive next generation call logger please get in touch!