UNLOCK THE TRUE POTENTIAL OF

UNIFIED COMMUNICATIONS

Ensure your investment in UC is delivering the business benefits you expect with our user driven voice recording, call reporting and analytic solutions.
Whether you are a large global corporation or a small to medium sized business realise the true potential of your Unified Communications with the unparalleled visibility delivered through our configurable dashboards and wall boards, automated reports and recorded call playback.

Dashboards

Reports

RGS Wallboards

Security

Alarms

Call Recording

 

UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be tracked to highlight user acceptance, performance metrics and cost savings which enables more effective use of resources. The tool is easy to use, displaying information in a simple to view format suitable for use by any employee within an organisation, removing the need for any time consuming manual processes.

UC Analytics for Skype for Business

UC ANALYTICS FOR CISCO UCM AND JABBER

UC ANALYTICS FOR UNIFIED COMMUNICATIONS

Dashboard User Interface

With a near real-time snapshot view of Unified Communication usage the various dashboards show User Adoption, Employee Productivity, Call Quality and Cost information. Enjoy the flexibility of a user experience the way you want it, customise the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click through reporting produces detailed reports directly from the dashboard user interface.

User Defined Layout

Updates every 60 seconds

Direct filtering

Single click report generation

Dynamic chart updates

Reports

All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF or CSV. Standard report templates are available or custom reports can be easily built to show user adoption, employee productivity, call quality, cost and more. It is easy to brand the reports with companies logo’s and colour scheme.

Automated report delivery

Choice of report formats: Excel, Word, PDF, CSV

Report Designer: User selection of reported fields

Chart options: bar, pie, line or stacked bar

Additional Features

Alarms

Budget

Security

AD Integration

Server Health

IM Transcripts

Designed specifically for Skype4Business and Lync Response Groups, UC Analytics + delivers ‘live calls’ wall boards and supporting reports to proactively monitor and view Response Groups activity. It is a cost effective alternative to full contact centre software delivering clear visibility of agent performance driving productivity gains and enabling smart management of resources.

UC Analytics +
For Skype for Business
Response Groups

Wall Boards

Each wall board is created in a separate browser page therefore it is possible for each user to configure the display layout to their individual needs. There are 5 wall boards available with UC Analytics +, Response Groups Summary, Inbound Response, Active Calls, Calls Waiting in Queues and Presence Statistics.

UC Recorder

Designed specifically for Microsoft Unified Communications, UC Recorder is a client side recorder which allows the recording of Skype for Business, Office 365 and Cloud PBX or any hybrid architecture. It has a simple to use interface and is typically used for dispute resolution and training purposes. The cost effective solution can be deployed on-premise or from our cloud with database integration with UC Analytics where relevant. The dashboard graphically displays the volumes of recorded calls and the simple searching allows quick retrieval and identification of calls.

Quick, Simple and Automated client installation

Supports an unlimited number of clients

Centralized storage of calls

Full web based solution developed using .Net and HTML5

P2P and conference calls also supported

Access via any browser including Edge, IE 10, Safari, Chrome and Morzilla

UC Recorder

Want to learn more?

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Contact us at info@codesoftware.net